1. Q: Will you share my information with other companies?
A: We will never share any personal information including your email address for any reason other than required by law.
2. Q: Is my order transaction and information secured?
A: For transaction security, we use Secure Sockets Layer (SSL) technology.Your account information and transaction data are stored in encrypted databases. Most browsers will indicate a secure connection within the status bar at the bottom of your screen.
3. Q: Are you an authorized internet dealer?
A: Yes! We are fully authorized and backed by our manufacturers. We have always prided ourselves on our relationships with our manufactures. Without these relationships, we would not be able to bring the best deals and the best selection to our customers.
4. Q: Are all your items in stock?
A: Yes, but occasionally available inventory might reduce due to the great demand. If for any reason an out of stock item is still displayed and you have paid, then we will contact you as soon as possible and refund you. Hope your understanding.
5. Q: What payment options do you support?
A: Currently, freeslove.com supports Visa card,MasterCard, Discover and Visa with additional payment options coming soon. You may also use gift cards that are issued by any of these participating credit card companies.
6. Q: What shipment methods do you offer, and how long will my order take?
A: In general case, we ship order via EMS, sometimes DHL (which need extra 15$ shipping fee), TNT and FedEx (which need extra 15$ shipping fee). The shipping time will vary based on where you are located and whether the Nike you ordered is in stock. We will notify you the estimated delivery time of your item. If your items are in stock, we will deliver it to you within 5-7 working days.
7. Q: Will I need to sign for my order on delivery?
A: Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the Nike arrives, the courier will leave you a note and you can ask to arrange another day for delivery.
8. Q: How much does it cost for shipping?
A: All of our products are free shipping.
9. Q: How can I track my order?
A: After your order is dispatched, we will email you the tracking number and tracking links to your registered email address. Please check your email box frequently.
10. Q: What happens if my Nike is faulty on arrival?
A: Please let us know immediately and send it back to us. We will reship the same item or issue full refund.
11. Q: Do you provide wholesales?
A: Yes, we do. If you want wholesale, please contact our customer service team, they will tell you what degrees of discount you can enjoy in accordance with your order quantity.Save more money and enjoy Original Nike shoes.
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